Company Overview
Our client is a tech-forward customer solutions provider offering world-class support to digital clients across the U.S. Their people-centered culture emphasizes innovation, empathy, and operational excellence.
Key Responsibilities
- Serve as primary point of contact for client technical support inquiries.
- Provide real-time troubleshooting and issue resolution via phone, email, and chat.
- Document customer interactions and solutions accurately in CRM tools.
- Collaborate with internal teams to escalate and resolve issues efficiently.
- Contribute ideas for improving customer experience initiatives.
Qualifications
- Associate’s degree or higher preferred.
- 2+ years of client support experience, ideally in tech environments.
- Strong verbal and written communication abilities.
- Problem-solving mindset with attention to detail.
- Experience with CRM systems and ticketing platforms.
Work Environment
- Location: Boston, MA
- Work Type: Remote-first culture with optional office access.
- Travel: None.
Salary & Benefits
- Salary: $52,000 – $68,000 annually, depending on qualifications.
- Benefits: Health, vision, dental, flexible savings accounts, and career development funding.
- Perks: Tech equipment reimbursement and quarterly team meetups.