Company Overview
Our client is a SaaS pioneer, specializing in client experience management solutions. Their people-first culture ensures client satisfaction remains at the heart of every operation.
Key Responsibilities
- Deliver high-quality support to clients through phone, email, and live chat.
- Manage ticket escalation processes to engineering and product teams.
- Educate customers on new product updates and best practices.
- Track client issues and resolutions in CRM tools.
- Collaborate cross-functionally with sales and success teams.
Qualifications
- Associate’s or Bachelor’s degree preferred.
- 2+ years of client service experience in SaaS or tech industries.
- Knowledge of CRM platforms like Salesforce or HubSpot.
- Ability to work independently and manage multiple priorities.
- Excellent customer relationship management skills.
Work Environment
- Location: Denver, CO
- Work Type: Remote-flexible culture with quarterly in-person meetings.
- Travel: Rare, typically for annual team meetups.
Salary & Benefits
- Salary: $48,000 – $63,000 annually, based on experience.
- Benefits: Healthcare packages, commuter stipends, annual education credits.
- Perks: Flexible scheduling and a monthly wellness allowance.