Company Overview
Our client is a leading provider of high-touch customer support, delivering fast, friendly, and effective service across diverse sectors. Their team culture values responsiveness, professionalism, and problem-solving agility.
Key Responsibilities
- Respond to customer inquiries across multiple channels (phone, email, chat).
- Resolve service issues with empathy, accuracy, and efficiency.
- Document customer interactions and escalate when necessary.
- Maintain service-level standards and performance benchmarks.
- Support team initiatives for continuous improvement and training.
Qualifications
- High school diploma required; Associate’s or Bachelor’s preferred.
- 2+ years of experience in customer service or support roles.
- Clear communication and de-escalation skills.
- Comfort using CRM tools and customer engagement platforms.
- Team-first attitude with ability to multitask and self-manage.
Work Environment
- Location: Seattle, WA
- Type: Temp-to-Hire
- Environment: Customer-focused, collaborative, and responsive.
Salary & Benefits
- Salary: $57,742 – $66,291 annually
- Benefits: Health insurance, paid time off, employee recognition programs
Perks include wellness stipends, bonus incentives, and access to leadership training programs.
Equal Opportunity
Our client values diversity and is committed to creating an inclusive environment for all employees.