Company Overview
Our client is a leading provider of high-touch customer support, delivering fast, friendly, and effective service across diverse sectors. Their team culture values responsiveness, professionalism, and problem-solving agility.
Key Responsibilities
- Respond to customer inquiries across multiple channels (phone, email, chat).
- Resolve service issues with empathy, accuracy, and efficiency.
- Document customer interactions and escalate when necessary.
- Maintain service-level standards and performance benchmarks.
- Support team initiatives for continuous improvement and training.
Qualifications
- High school diploma required; Associate’s or Bachelor’s preferred.
- 2+ years of experience in customer service or support roles.
- Clear communication and de-escalation skills.
- Comfort using CRM tools and customer engagement platforms.
- Team-first attitude with ability to multitask and self-manage.
Work Environment
- Location: San Francisco, CA
- Type: Full-Time
- Environment: Customer-focused, collaborative, and responsive.
Salary & Benefits
- Salary: $51,295 – $62,844 annually
- Benefits: Health insurance, paid time off, employee recognition programs
Perks include wellness stipends, bonus incentives, and access to leadership training programs.